Learn about listening techniques and how to use them to improve your verbal and non-verbal communication.
LEARNING OBJECTIVES
- Recognise different listening techniques
- Use active listening for more friendly communication
- Identify the different types of questions and their roles
- Recognise expressions that are not conducive to listening
- Spot non-verbal messages
BENEFITS
- Simple and easy-to-use navigation
- Concise, effective briefings
- Exercises for practice
