A specialist dialogue simulator on conflict management, to practise managing tension face-to-face without clashing with anyone.
LEARNING OBJECTIVES
- Develop listening skills that overcome the effects of aggression
- Remain assertive and constructive in any situation
- Identify the causes of conflicts and the real challenges
- Take back the initiative and re-orientate the debate
- Separate negotiable and non-negotiable
- Bring out viable options
- Find the best way out
TEACHING METHODS
- 1 dialogue simulation (3 chapters)
- 5 video clips
- 1 evaluation quiz
- 10 memo cards
- 1 certificate of achievement
HIGHLIGHTS
- A unique tool that allows you to practice on your own without damage when faced with a resisting interlocutor
- Designed with Natixis, PwC and Orange