Being assertive yet open, showing friendliness and objectivity… no mean feat, especially when dealing with a blunder. Learn to make effective demands and develop trust.
LEARNING OBJECTIVES
- Use good communication techniques (listening, assertiveness)
- Dare to ask the right questions
- Carry out effective and factual discipline
- Focus on the solution using the DESC method
TEACHING METHODS
- 1 dialogue simulation
- 2 video clips
- 1 evaluation quiz
- 7 memo cards
- 1 certificate of achievement
HIGHLIGHT
A realistic case study, with an employee who needs to be back on the road to efficiency and motivation
