This rapid learning deals with the behavioural aspects that make the difference between an ineffective interview and one that is successful, productive and motivating.
APPROACH
This new Savvy Learner title takes a contemporary look at the annual appraisal in the life of today’s companies (lack of time, finding the right balance between performance and goodwill, etc.). In particular, it deals with the behavioural aspects that make the difference between an ineffective interview and one that is successful, productive and motivating.
So this is not the umpteenth training course on ‘interview technique’. It is about providing solutions for managers that cover the difficulties they experience in preparing and holding interviews: time management, stress as the appraisals approach, the quality of one-to-one relationships and performance at work.
LEARNING OBJECTIVES
1. Understand that annual appraisals take place throughout the year!
Conduct appraisals at the right pace, divide them up, seize opportunities during the year, etc.
2. Listen, really listen!
Create the conditions for a constructive dialogue, practise active listening and rephrasing
3. Dare to express yourself
Be assertive, give constructive criticism
4. Be unfailingly objective
Separate facts and opinions, avoid bias in the appraisal
ORIGINALITY
- Press cartoons which point out all the quirks of the appraisal in a funny and sympathetic way
- Practical application with typical appraisal situations
- ‘The story’, to be discovered chapter by chapter, to put good practices into perspective
- A detailed analysis of technical and behavioural actions
