Learn how to de-escalate a conflict when tempers rise !
This entertaining, practical training shows how you can stand firm without giving way to anger, no longer fear conflict and deal with the issues that need to be resolved.
LEARNING OBJECTIVES :
- Communicate without resorting to violence
- Develop listening skills and assertiveness
- Find the best way out
SKILLS ADDRESSED :
- React to an open conflict directly
- Develop listening skills despite any build-up of anger
- Remain assertive and constructive no matter what
- Separate negotiable from non-negotiable items
- Find the best way out
ASSESSMENT AND TRACKING :
- Support from a qualified instructor
- Assessment upstream and downstream
- Individualised debriefing
- Attendance register
- Certificate of completion
BENEFITS :
- Participative and operational
- Augmented by one serious game
- Soft skills form a major par
