This training takes a contemporary look at the performance review.
LEARNING OBJECTIVES :
- Refresh interview techniques as a useful management tool
- Fully understand the structure of the meeting and its technical aspects
- Develop soft skills to smoothly perform reviews
SKILLS ADDRESSED :
- Prepare the interview and define the points to be discussed
- Use listening and rephrasing skills
- Distinguish the conditions for an objective and reliable appraisal
- Separate facts from opinions, be aware of bias in the appraisal
- Set a SMART objective
ASSESSMENT AND TRACKING :
- Support from a qualified instructor
- Individualised debriefing
- Attendance register
- Certificate of completion
- Satisfaction questionnaire
BENEFITS
- Participative and operational
- Augmented by one serious game
