Using feedback intelligently is an essential skill in a manager’s toolkit.
LEARNING OBJECTIVES
- Recognise and reward employees with positive feedback
- Encourage correct behaviour with corrective feedback
- Make teams accountable for the behaviour expected
SKILLS ADDRESSED
- Express positive, sincere feedback
- Avoid errors in tone, precision and listening
- Carry out effective and factual discipline
- Use good communication techniques
- Focus on the solution using the DESC method
ASSESSMENT AND TRACKING
- Support from a qualified instructor
- Assessment upstream and downstream
- Individualised debriefing
- Attendance register
- Certificate of completion
BENEFITS
- Participative and operational
- Augmented by two serious games
- Soft skills form a major part
